Privacy Policy

This Privacy Policy explains how Stain And Seal (operated by Instant Renovations Pty Ltd ABN 53 661 162 509) collects, uses and safeguards your personal information. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Who we are

What we collect

We may collect:

  • Contact details: name, email, phone, suburb/address.
  • Project details: deck size (m²), timber/species, photos you upload, job notes.
  • Quotes & invoices: acceptance status, payment amounts/ dates (processed via third-party providers; we do not store full card details).
  • Website data: IP address, device/browser info, pages viewed, and cookies (see “Cookies & analytics”).
  • Communications: emails, form submissions, phone/SMS messages.

How we collect it

  • Directly from you (forms, email, phone, SMS, in person).
  • Automatically via our website (cookies/analytics).
  • From third-party tools you choose to use (e.g., attaching photos via cloud links).

Why we collect it (use purposes)

  • To provide quotes, schedule work and deliver services.
  • To respond to enquiries and provide customer support.
  • For billing, accounting and record-keeping.
  • To improve our website, services and customer experience.
  • To meet legal/insurance obligations and manage disputes.

Lawful basis (APPs)

We collect personal information only where reasonably necessary for our functions/activities (APP 3) and use/disclose it for the primary purpose it was collected (APP 6), or as otherwise permitted by the APPs.

Disclosure to third parties

We may share limited information with:

  • Service providers we use to run the business (e.g., website host, email provider, form/file tools, payment/ invoicing platforms such as Xero, Stripe, etc.).
  • Insurers or advisors (only as required).
  • Regulators or law enforcement if legally required.

Some providers may store data overseas (e.g., in the US/EU). We take reasonable steps to ensure comparable data protection.

Cookies & analytics

Our site may use cookies and similar technologies to operate, remember preferences and measure traffic. We may use Google Analytics and Google Ads (including remarketing).

  • You can block cookies in your browser or use Google’s opt-out tools.
  • Advertising cookies may show you more relevant ads; you can adjust ad personalisation in your Google settings.

Retention & security

We keep personal information only as long as needed for the purposes above or as required by law (e.g., tax/insurance). We use reasonable administrative, technical and physical safeguards to protect it. No method is 100% secure; please contact us if you believe your data has been misused or accessed without authorisation.

Your rights

You may request access to or correction of the personal information we hold about you. We’ll respond within a reasonable time. To make a request, contact us at jacob@stainandseal.com.au.

Marketing

We may send service updates or helpful information (e.g., maintenance reminders). You can opt out at any time using the unsubscribe link or by emailing us.

Third-party links

Our website may link to other sites. We’re not responsible for their privacy practices. Check their policies.

Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page with the revised date.

Contact us

Questions or concerns about privacy?
Email jacob@stainandseal.com.au